External Agency Support

Reducing barriers to learning.


This is our main repository of useful links, contacts, and organisations that can support the different elements of Children's and Young People's Emotional and Mental Health (including staff and parent/carer mental health and CPD):

Please make sure you try our Search function! (Trying using key terms/words)

**If there is are any contacts, organisations or links that you know of that should be listed here that isn't, please contact us here and let us know!**


  • Aquarius – Derby

    Aquarius family drug and alcohol service offers the Choices Programme which is an evidence based programme designed to support the resilience of young people affected by parents/carers substance misuse.

    Website - http://aquarius.org.uk/derby
    Phone - 0300 7900265

  • Barnardo’s

    Barnardo's seeks to support children and young people with their mental health and wellbeing through early intervention and prevention.

    They have centres where children and young people can visit and have a trained worker they can trust and talk to. We help them build their confidence and get to the root of their difficulties. They work closely with the young people's parents - making sure they feel supported too. They also work with other professionals. They also run specific services for care leavers.

    Website - www.barnardos.org.uk



  • BREAKOUT

    Derby’s Substance Misuse service. The service can provide:

    + Basic drug and alcohol training sessions for staff
    + Targeted group work (or individual visits) in Schools with young people who are at risk of developing problems with their drug or alcohol use

    Email - breakout@derbyshcft.nhs.uk
    Phone - 01332 641661
    Post - Space@connexions, Curzon House, 8 Curzon Street, Derby, DE1 1LL

  • Build Sound Minds (Action for Children)

    Build Sound Minds provide specialist early interventionist support for children and young people aged 0-17 (Early years, Primary, Secondary) who are likely to present emotional and mental difficulties but do not meet the thresholds for more specialist services such as CAMHS.

    The Build Sound Minds service is commissioned by Derbyshire and Derby City Clinical Commissioning Group.  They can therefore accept referrals for any children or young people who are registered with a GP Surgery in the Derbyshire and Derby City CCG area

    Website - minds.actionforchildren.org.uk

  • C.A.L.M (Campaign Against Living Miserably)

    CALM is a suicide prevention charity which operates a number of Front-line, Community and Campaign services/initiatives including a free and confidential helpline and webchat.

    They also provide services for those who have been bereaved by suicide.

    Website - www.thecalmzone.net
    Helpline - 0800 58 58 58 (Open 5PM - Midnight)

  • Childline

    Childline is a free, private and confidential national service available online and over the phone for anyone under the age of 19. They have a wide range of resources and services that cater to anything a person under the age of 19 may face. These include a free hotline, an email service and 1-2-1 chats with counsellors.

    Website - www.childline.org.uk
    Phone - 0800 11 11

  • Contact

    Contact is a national charity that provide a range of online, printed and free helpline advice, support and training for the parents and families of disabled children and young people. Their work includes physical and social, emotional and mental health (SEMH). Alongside their free helpline, the operate an Online community where parents can chat to other families online about anything and everything that affects their child and family. Contact also run Family Events right across the UK.

    For education professionals, Contact run consultancy services and paid training courses.

    Website - www.contact.org.uk
    Email - info@contact.org.uk
    Phone - 020 7608 7800

  • Derby SEND – Information Advice and Support Service

    What do the services provide?
    The service offers impartial information, advice and support to:

    • children and young people with special educational needs (SEN)
    • parents of children with SEN
    • children and young people with disabilities
    • parents of children with disabilities

    Website - www.derby.gov.uk
    Facebook - www.facebook.com/DerbySENDIASS

  • Derbyshire Autism Services

    Derbyshire Autism Services is a small charity, working across Derbyshire. They offer information, advice, guidance and support to children, young people and adults affected by autism, with or without a diagnosis, and their families.

    Website - www.derbyshireautismservices.org
    Phone - 01773 741 221

  • Derbyshire LGBT+

    Derbyshire LGBT+ describes itself as Derbyshire’s only LGBT specific support service. They are here to support anyone who is Lesbian, Gay, Bisexual & Transgender or anyone, whether Early Years, Primary, Secondary or after who is having issues with their sexual orientation or gender identity, including family and friends.

    They also run a wide range of training and consultancy services for professionals (teachers, support staff etc.) in Education settings. This includes specific and bespoke help and guidance for teachers and managers.

    Website: www.derbyshireLGBT.org.uk
    Email: info@derbyshireLGBT.org.uk
    Telephone: 01332 207 704


  • Derbyshire T3

    Derbyshire T3 is a specialist outreach service for young people who are using drugs or alcohol, feel they have a problem and want some support to stop using or to cut down. Derbyshire T3 can also offer specialist help to reduce the risks and harm associated with alcohol or drug misuse, or to help young people avoid relapsing if they have already made changes.

    If you want to know more information, or would like to make an appointment, get in touch!

    Email - derbyshiret3@cgl.org.uk
    Phone - 01773 417560

  • Derwent Rural Counselling Service (DRCS)

    This is a free and totally confidential service to anyone over the age of 16. The service is a CCG qualified counselling provider working in conjunction with the NHS. Anyone within Derbyshire can self-refer. They are able to work with clients in premises close to the clients home. All of their counsellors are BACP Accredited and they achieve recovery rates that are regarded as one of the best in the UK.

    Website - www.drcs.org.uk
    Phone - 01639 812 710

  • Early Help (Derby City Council)

    Derby City Council define early help as ‘providing help to identify need and risk, and direct services, at the earliest point, either in the development of the child or of family need.'

    Early Help services in Derby are focused on vulnerable families where there is a need for coordinated support from agencies to prevent issues escalating to the point where families may require statutory Social Care services.

    Website - www.derby.gov.uk
    Phone - 01332 641 172

  • Education Support Partnership

    The Education Support Partnership champions good mental health and well-being among teachers, lecturers, school leaders and support staff.

    They operate a number of staff support services including an "Employee Assistance Programme" which provides 24/7 advice, support and counselling.

    They also have a wide range of tools to help improve professional and organisational development.

    Website - www.educationsupportpartnership.org.uk
    Phone - 08000 562 561

  • Educational Psychology Service (Derby City Council)

    The Educational Psychology Service (EPS) provides a wide range of services to help the People’s Services department with identifying and meeting the Special Educational Needs and Disabilities (SEND) of children and young people aged 0-25 (Early Years, Primary, Secondary and after). This includes working with educational settings to support a graduated response‌‌‌‌ to special educational needs provision and advising on statutory support as part of an education, health and care needs assessment.

    Website - schoolsportal.derby.gov.uk

  • Family Lives

    Family Lives is a charity with over three decades of experience helping parents to deal with the changes that are a constant part of family life. They provide support for resident parents, grandparents, step-parents and non-resident parents.

    Family Lives advises on all aspects of family life including child development, issues with schools and parenting/relationship support. They also provide support around family breakdown, aggression in the home, bullying, risky teenage behaviour and mental health concerns of both parents and their children. They can help you find solutions and recommend further support within their wider services and/or from our many partner organisations.

    Family lives provides advice for Early Years, Primary and Secondary.

    Website - www.familylives.org.uk
    Email - Askus@familylives.org.uk
    Helpline - 0800 800 2222
    Twitter - @FamilyLives

  • First Steps

    First Steps is a Derbyshire eating disorder charity. They support people all over Derbyshire and the surrounding areas who are affected by eating difficulties and disorders; this includes parents, partners and families. The majority of staff and volunteers have personal experience of an eating disorder either as a sufferer or as a parent/carer or friend and can understand the difficulties that eating disorders cause.

    Website - Firststepsed.co.uk
    Email - info@firststepsed.co.uk
    Phone - 01332 367571

  • Hope Again (Cruse Bereavement Care)

    Hope Again is Cruse Bereavement Care's website for young people.  Cruse is a national charity that provides support, advice and information to children, young people and adults when someone close to them dies.

    Cruse operates a national freephone Helpline as well as dedicated local services.

    Website - www.cruse.org.uk www.hopeagain.org.uk
    Email - Derby@cruse.org.uk
    Phone - 01332 332098 (Derby) \ Helpline - 0808 808 1677

  • Kidscape

    Kidscape works directly with and provides support for Primary and Secondary school children and families experiencing bullying. They operate an advice line, whilst also providing training (CPD courses) for professionals in how to challenge and prevent bullying in schools. Courses cover a range of topics from basic safeguarding to online safety and peer mentoring.

    Website - www.kidscape.org.uk
    Phone - 0207 823 5430

  • Kooth

    Kooth is a free, online counselling, support and advice service for children and young people aged 11 to 19. Users can access Kooth's counselling team as a 'drop in service' (as and when required), or book weekly, structured sessions with a named therapist.

    Kooth also offers Peer-To-Peer moderated forums, an online magazine, and a range of self-help tools.

    Website - www.kooth.com

  • Mental Health UK

    Mental Health UK provides a range of support for employees experiencing mental and emotional health difficulties including local volunteer-led support groups. Their "On the Inside" information packs, which they estimate have a reach of around 5.4 million people, are now complemented by an online digital platform found on their website.

    Mental Health UK also provide a range of training and consultancy services for organisations and staff, covering topics such as:

    • Mental Health first Aid
    • Mental Health in the Workplace for managers
    • Mental Health awareness
    • Mental Health Champions
    • Wellbeing, Mindfulness & Resilience

    Website - mentalhealth-uk.org
    Email - info@mentalhealth-uk.org
    Phone - 0207 840 3008

  • Mermaids

    Mermaids provides a helpline aimed at supporting transgender youth up to the age of 19, their families and professionals working with them. The helpline offers; emotional support; a gateway to the parents and teens forums and signposting to training and resources.

    The Mermaids Helping is open Monday - Friday, 9AM - 9PM (times may vary on Bank Holidays)

    Website - www.mermaidsuk.org.uk/
    Phone - 0808 801 0400

  • MindEd

    MindEd provides completely free, completely open access, online education, available on tablets, phone or computers - bite-sized chunks of 'e-learning', to help adults to support well-being and identify, understand and support children and young people with mental health issues.

    Website - www.minded.org.uk

  • Minds Ahead

    Minds Ahead works with teachers, school leaders and other educational professionals to secure system wide change that benefits all schools, (whether Primary, Secondary or otherwise) by inspiring, empowering and enabling leadership at all levels.

    They provide a range of activities, including School Mental Health training, teacher training, self-assessment tools and speeches.

    Website - www.mindsahead.org.uk
    Contact - www.mindsahead.org.uk/get-in-touch/

  • Papyrus

    Papyrus is a national charity dedicated to the prevention of young suicide. They exist to reduce the number of young people who take their own lives by shattering the stigma around suicide and equipping young people and their communities with the skills to recognise and respond to suicidal behaviour.

    Papyrus provide a confidential support and advice service for young people (Primary, Secondary or otherwise) who are struggling with thoughts of suicide, or for anyone worried about a young person. Papyrus also engage communities and volunteers in suicide prevention projects and deliver training programmes to individuals and groups. This includes equipping local councils, healthcare professionals and school staff (teachers, school managers/leaders) with suicide prevention skills.

    Website - papyrus-uk.org
    Phone - 0800 068 41 41 (Text - 0778 620 9697)
    Email - PAT@papyrus-uk.org

  • Public Health Nurses (0-19 yrs)

    Public Health Nurses are qualified nurses who have completed specialist training in public health for children, young people and families. They usually specialise in either health visiting or school nursing. The School Nursing Service works with school-aged children, their parents/carers, other health professionals, education staff and other agencies to promote the health and well-being of children and enable them to reach their full potential. The School Nursing team is made up of specialist public health nurses, community staff nurses, and assistant practitioners.

  • SafeSpeak

    SafeSpeak is a confidential service run by Relate for children and young people. SafeSpeak offer a safe place to talk to a specialist counsellor about anything that’s worrying children and young people aged 5-18 years.

    They also operate a LiveChat service for those who prefer chatting online or can't attend face-to-face.

    **Please be aware that SafeSpeak is now a paid for service**

    Website - SafeSpeak
    Phone - 01332 349117

  • STePS (Derby City Council)

    STePS is the Derby City team for autism.
    On the linked webpage you will find out about autism and what support is available from the local offer for your child or young adult. 
    There is a directory of services to browse which is useful to find out about things to do, childcare and education.

    Website - STePS (DCC Local Offer)
    Phone - 01332 641 400

  • TalkTime (Action for Children)

    Talktime is a child-focused early intervention support service working with Primary and Secondary school children (between the ages of 4 and 18) and their families, where the children are unhappy or emotionally distressed. Operated by Action for Children, referrals may include: Loss, Self-Harm, Bullying, Friendship Issues or children who have witnessed domestic violence.

    Information (PDF) - 'Talk Time' - (Action for Children)

    Phone - 01246 277422

  • The Autism Education Trust

    The Autism Education Trust (AET) is dedicated to coordinating, supporting and promoting effective education practice for all children and young people on the autism spectrum. The AET website provides tailored advice and resources for professionals, parents, carers and children and young people with autism. The trust is funded by the Department of Education (DfE) and was founded by Ambitious about Autism (formerly TreeHouse), The Council for Disabled Children (CDC) and The National Autistic Society (NAS).

    Website - www.autismeducationtrust.org.uk
    Email - info@autismeducationtrust.org.uk
    Phone - 0207 903 3650

  • The Behaviour Support Service

    The Behaviour Support Service can provide advice and consultancy to all staff to enhance their knowledge, understanding and skills to meet pupil’s diverse social, emotional and mental health (SEMH) needs. We provide bespoke training in a range of universal and targeted interventions, including:

    • how to access the needs of children with SEMH in your school
    • emotional regulation and de-escalation
    • social skills interventions
    • peer mentoring
    • circle-time

    For further information, please speak to your Behaviour Support Teacher, or:
    Tel: 01332 831 316/01246 207 709
    Email: behavioursupportenquiries@derbyshire.gov.uk

  • The Children’s Society

    The Children's Society is a national charity in the UK which help with a wide-range of concerns and issues which apply to Children and Young People.

    As a key part of this, they work with the most vulnerable Children and Young People in society to ensure that they have the support they need. They operate support services for Children and Young People across a wide spectrum, including those that have been subjected to sexual exploitation or trafficking, or those who are in need of other more general therapeutic services.

    The Children's Society has specific resources to support the Emotional and Mental Health of Children and Young People in Primary and Secondary situations.

    Website - www.childrenssociety.org.uk/
    Email - supportercare@childrenssociety.org.uk
    Phone - 0300 303 7000

  • The Inclusive Quality Mark (IQM) Scheme

    How inclusive is your school?

    The IQM scheme will allow you to explore all aspects of education within the school and collate the information into a coherent holistic story.

    If your school is interested in obtaining the IQM Inclusive School Award or you wish to talk to a member of the IQM team please get in touch.

    Website - www.iqmaward.com/
    Email - info@iqmaward.com
    Phone - 028 7127 7857

  • The Mental Health Foundation

    The Mental Health Foundation is a UK charity with prevention at the heart of everything they do - they aim to find and address the sources of mental health problems.

    The Mental Health Foundation is a charity specialising in research and policy development, with a focus on preventing mental health problems. They are not able to advise people directly on their personal circumstances. 

    Website - www.mentalhealth.org.uk
    Phone - +44 (0)20 7803 1100

  • The Mix

    The Mix provides a range of free expert and peer-to-peer support for Young People under 25 so they can make informed decisions about their physical and mental health. Under 25's can access counselling, digital and phone-based services.

    Website - www.themix.org.uk
    Phone - 0800 808 4994

  • The PSHE Association

    The mission of the PSHE association is to raise the status, quality and impact of Personal, Social, Health and Economic (PSHE) education and enable high-quality PSHE education teaching and learning for all children and young people. This encapsulates early years, primary, secondary and sixth, from Key Stage 1 to Key Stage 5.

    They provide teachers and practitioners with:

    • Dedicated advice, training and support by phone, email and face-to-face.
    • The latest news via regular email and social media updates. These cover the latest curriculum developments, new resources, upcoming events, CPD opportunities and changes to policy and legislation.
    • Access to an ever-growing library of downloadable resources including schemes of work, self-review tools and guidance on writing school policies. We produce resources ourselves and quality assure resources developed by others.
    • Access to high-quality CPD workshops and conferences.
    • The chance to join a community of over 30,000 professionals in a growing and influential professional movement, working together to ensure that all children and young people experience high-quality PSHE education.
    • Opportunities to play an active part in developing and promoting PSHE teaching and policy, for example through piloting new guidance and informing national policy development.

    Website - www.pshe-association.org.uk
    Email - info@pshe-association.org.uk
    Phone - 020 7922 7950

  • World Health Organisation: Mental Health

    The mental health section of the World Health Organisation (WHO) website is a great place for teachers, practitioners, parents or other educational professionals to research the policies and services concerning mental health on the widest possible scale.

    The website has a number of good resources including fact files, videos, policy documents and academic research to improve anyone's knowledge of mental and emotional health.

    Website - www.who.int/mental_health

  • Young Minds

    Young Minds works closely with young people and their families to campaign on issues which impact on young people's mental health.

    They operate a range of services including a helpline offering free advice and support to any adult who's worried about the behavior or mental health of a young person.

    Young Minds also offers training and consultancy to professional who with children - including teachers, doctors, and mental health services.

    Website - youngminds.org.uk
    Phone - 0808 802 5544

  • YouthinMind

    YouthinMind is a collection of psychologists, educators, and experts in IT. Their aim is to promote the psychological well-being of people everywhere through the provision of information, assessment, treatment and research.

    They offer the Strengths and Difficulties Questionnaire (SDQ), and the Development and Well-Being Assessment (DAWBA) to aid in assessing youth mental health.

    Website - youthinmind.com