External Agency Support
Reducing barriers to learning.
This is our main repository of useful links, contacts, and organisations that can support the different elements of Children's and Young People's Emotional and Mental Health (including staff and parent/carer mental health and CPD):
Please make sure you try our Search function! (Trying using key terms/words)
**If there is are any contacts, organisations or links that you know of that should be listed here that isn't, please contact us here and let us know!**
Aquarius family drug and alcohol service offers the Choices Programme which is an evidence based programme designed to support the resilience of young people affected by parents/carers substance misuse.
Website - http://aquarius.org.uk/derby
Phone - 0300 7900265
Barnardo's seeks to support children and young people with their mental health and wellbeing through early intervention and prevention.
They have centres where children and young people can visit and have a trained worker they can trust and talk to. We help them build their confidence and get to the root of their difficulties. They work closely with the young people's parents - making sure they feel supported too. They also work with other professionals. They also run specific services for care leavers.
Website - www.barnardos.org.uk
Derby’s Substance Misuse service. The service can provide:
+ Basic drug and alcohol training sessions for staff
+ Targeted group work (or individual visits) in Schools with young people who are at risk of developing problems with their drug or alcohol use
Email - email@example.com
Phone - 01332 641661
Post - Space@connexions, Curzon House, 8 Curzon Street, Derby, DE1 1LL
Founded in 2017, Bridge the Gap are a non-profit organisation dedicated to improving the mental health of children, parents and teachers in Derby City and beyond.
Bridge the Gap offer a range of subsided or free drop-in sessions, workshops, courses and training opportunities covering a wide range of issues including emotional development and exploration, behaviour and sleep. They also have mental health professionals who are able to offer 1:1 support for children who are struggling as well as offering private regular parenting consultations and support.
Website - www.jwbridgethegap.com
Phone - 07907 885935
Build Sound Minds provide specialist early interventionist support for children and young people aged 0-17 (Early years, Primary, Secondary) who are likely to present emotional and mental difficulties but do not meet the thresholds for more specialist services such as CAMHS.
The Build Sound Minds service is commissioned by Derbyshire and Derby City Clinical Commissioning Group. They can therefore accept referrals for any children or young people who are registered with a GP Surgery in the Derbyshire and Derby City CCG area
Website - minds.actionforchildren.org.uk
CALM is a suicide prevention charity which operates a number of Front-line, Community and Campaign services/initiatives including a free and confidential helpline and webchat.
They also provide services for those who have been bereaved by suicide.
Website - www.thecalmzone.net
Helpline - 0800 58 58 58 (Open 5PM - Midnight)
The child and adolescent mental health service is committed to providing comprehensive and targeted treatments, delivered in the heart of our communities, which positively impact upon the emotional and psychological wellbeing of children and young people.
The specialist CAMHS teams provide services for Derby City residents and employ a range of highly qualified and specialist clinicians and therapists. They maintain close links with adult mental health services, early interventions service, youth offending teams and Breakout, Derby City's young people's substance misuse service. CAMHS assessments and subsequent care delivery are geared towards ensuring speedy access to the right level of service for the individual and family needs. They also provide a flexible out-of-hours service, including after school and evening services.
Website - www.derbyshirehealthcareft.nhs.uk
Phone - 0300 790 0264
Childline is a free, private and confidential national service available online and over the phone for anyone under the age of 19. They have a wide range of resources and services that cater to anything a person under the age of 19 may face. These include a free hotline, an email service and 1-2-1 chats with counsellors.
Website - www.childline.org.uk
Phone - 0800 11 11
Contact is a national charity that provide a range of online, printed and free helpline advice, support and training for the parents and families of disabled children and young people. Their work includes physical and social, emotional and mental health (SEMH). Alongside their free helpline, the operate an Online community where parents can chat to other families online about anything and everything that affects their child and family. Contact also run Family Events right across the UK.
For education professionals, Contact run consultancy services and paid training courses.
Website - www.contact.org.uk
Email - firstname.lastname@example.org
Phone - 020 7608 7800
Derby County Community Trust is the community engagement and support arm of Derby County FC. They operate a diverse range of programmes covering a myriad of health, wellbeing and community-building with the sole purpose of enhancing the lives of people in the communities in and around Derby City.
A key element of this is the provision of specific SEN/SEND provision within Special Schools and Mainstream Schools across Derbyshire. They can shape an affordable of support to meet your school’s needs.
The provision available to schools includes:
- Age appropriate wellbeing interventions - using proven measures enabling schools to display the impact. Resilient Rammie and Winning Minds.
- Healthy Active Schools Interventions
- Mental Health First Aid Training (Youth) 2-day and 1-day
- Mental Health and Wellbeing Specific INSET
- Curriculum Coaching: A vast array of sporting activities available to support the development of physical literacy, its aim is to complement existing Physical Education provision
- Lunch Time Clubs/After School Clubs
- Competition Plus Events: Open to SEND pupils from mainstream and special schools, events cover a number of sports and activities and are advertised on the Derby County Community Trust’s Schools Affiliation Events
What do the services provide?
The service offers impartial information, advice and support to:
- children and young people with special educational needs (SEN)
- parents of children with SEN
- children and young people with disabilities
- parents of children with disabilities
The Derby SEND Local offer is a hub of information and advice for children and young people from 0 to 25 with special educational needs and disabilities (SEND) and their families.
They operate a directory of locally available services, and an A-Z of information pages.
Website - www.derby.gov.uk
Helpline - 01332 640758
Text Service - 07585 960083
Derbyshire Autism Services is a small charity, working across Derbyshire. They offer information, advice, guidance and support to children, young people and adults affected by autism, with or without a diagnosis, and their families.
Website - www.derbyshireautismservices.org
Phone - 01773 741 221
Derbyshire LGBT+ describes itself as Derbyshire’s only LGBT specific support service. They are here to support anyone who is Lesbian, Gay, Bisexual & Transgender or anyone, whether Early Years, Primary, Secondary or after who is having issues with their sexual orientation or gender identity, including family and friends.
They also run a wide range of training and consultancy services for professionals (teachers, support staff etc.) in Education settings. This includes specific and bespoke help and guidance for teachers and managers.
Derbyshire T3 is a specialist outreach service for young people who are using drugs or alcohol, feel they have a problem and want some support to stop using or to cut down. Derbyshire T3 can also offer specialist help to reduce the risks and harm associated with alcohol or drug misuse, or to help young people avoid relapsing if they have already made changes.
If you want to know more information, or would like to make an appointment, get in touch!
Email - email@example.com
Phone - 01773 417560
This is a free and totally confidential service to anyone over the age of 16. The service is a CCG qualified counselling provider working in conjunction with the NHS. Anyone within Derbyshire can self-refer. They are able to work with clients in premises close to the clients home. All of their counsellors are BACP Accredited and they achieve recovery rates that are regarded as one of the best in the UK.
Website - www.drcs.org.uk
Phone - 01639 812 710
'Ditch the Label' is one largest anti-bullying charities in the world supporting children and young people from the ages of 12-25 (Secondary). They can help with bullying and anything else that you have on your mind for advice and support. They don't just talk about bullying, they also talk about things that are connected such as body image, mental health and sexuality.
'Ditch the Label' has access to thousands of advice guides, tips and tricks to try. They also operate an active community where you can go and get advice and support.
Website - www.ditchthelabel.org
Phone - 01273 201 129 (09:00-17:30)
Derby City Council define early help as ‘providing help to identify need and risk, and direct services, at the earliest point, either in the development of the child or of family need.'
Early Help services in Derby are focused on vulnerable families where there is a need for coordinated support from agencies to prevent issues escalating to the point where families may require statutory Social Care services.
Website - www.derby.gov.uk
Phone - 01332 641 172
The Education Support Partnership champions good mental health and well-being among teachers, lecturers, school leaders and support staff.
They operate a number of staff support services including an "Employee Assistance Programme" which provides 24/7 advice, support and counselling.
They also have a wide range of tools to help improve professional and organisational development.
Website - www.educationsupportpartnership.org.uk
Phone - 08000 562 561
The Educational Psychology Service (EPS) provides a wide range of services to help the People’s Services department with identifying and meeting the Special Educational Needs and Disabilities (SEND) of children and young people aged 0-25 (Early Years, Primary, Secondary and after). This includes working with educational settings to support a graduated response to special educational needs provision and advising on statutory support as part of an education, health and care needs assessment.
Website - schoolsportal.derby.gov.uk
Family Lives is a charity with over three decades of experience helping parents to deal with the changes that are a constant part of family life. They provide support for resident parents, grandparents, step-parents and non-resident parents.
Family Lives advises on all aspects of family life including child development, issues with schools and parenting/relationship support. They also provide support around family breakdown, aggression in the home, bullying, risky teenage behaviour and mental health concerns of both parents and their children. They can help you find solutions and recommend further support within their wider services and/or from our many partner organisations.
Family lives provides advice for Early Years, Primary and Secondary.
Website - www.familylives.org.uk
Email - Askus@familylives.org.uk
Helpline - 0800 800 2222
Twitter - @FamilyLives
First Steps is a Derbyshire eating disorder charity. They support people all over Derbyshire and the surrounding areas who are affected by eating difficulties and disorders; this includes parents, partners and families. The majority of staff and volunteers have personal experience of an eating disorder either as a sufferer or as a parent/carer or friend and can understand the difficulties that eating disorders cause.
Green Lane Counselling & Psychotherapy is a paid-for service based at 61 Friar Gate in the centre of Derby which aims to make counselling accessible and affordable for everyone.
They work with clients from the age of 5 upwards.
The initial assessment is £20. The maximum fee per session is £30 for individuals and £40 for couples, with reduced fees being available for anybody who is not able to pay the full fee.
Harmless was established at the beginning of October 2007 to respond to the needs of people who do or are at risk of self-harm and suicide. It is a national voluntary organisation for people who self harm, their friends, families and professionals.
Harmless offer a number of different resources available for download, coping strategies, workbooks and questionnaires.
Website - www.harmless.org.uk
Email - firstname.lastname@example.org
Hope Again is Cruse Bereavement Care's website for young people. Cruse is a national charity that provides support, advice and information to children, young people and adults when someone close to them dies.
Cruse operates a national freephone Helpline as well as dedicated local services.
InternetMatters.org is a not-for-profit organisation that has a simple purpose – to empower parents and carers to keep children safe in the digital world through age-specific advice, guidance and tools. They can advise on early-years, primary and secondary age children (0-14+).
Internetmatters.org also provides support and tools for schools.
Everything they do is designed to help keep children safe online. We do that by giving parents what they need to have great conversations with their children to:
- Encourage them to behave safely online
- Help them identify potential risks
- Help limit the risks they may face online
- Know what to do and where to go if they need help
Kidscape works directly with and provides support for Primary and Secondary school children and families experiencing bullying. They operate an advice line, whilst also providing training (CPD courses) for professionals in how to challenge and prevent bullying in schools. Courses cover a range of topics from basic safeguarding to online safety and peer mentoring.
Website - www.kidscape.org.uk
Phone - 0207 823 5430
Kooth is a free, online counselling, support and advice service for children and young people aged 11 to 19. Users can access Kooth's counselling team as a 'drop in service' (as and when required), or book weekly, structured sessions with a named therapist.
Kooth also offers Peer-To-Peer moderated forums, an online magazine, and a range of self-help tools.
Website - www.kooth.com
Mental Health UK provides a range of support for employees experiencing mental and emotional health difficulties including local volunteer-led support groups. Their "On the Inside" information packs, which they estimate have a reach of around 5.4 million people, are now complemented by an online digital platform found on their website.
Mental Health UK also provide a range of training and consultancy services for organisations and staff, covering topics such as:
- Mental Health first Aid
- Mental Health in the Workplace for managers
- Mental Health awareness
- Mental Health Champions
- Wellbeing, Mindfulness & Resilience
Mermaids provides a helpline aimed at supporting transgender youth up to the age of 19, their families and professionals working with them. The helpline offers; emotional support; a gateway to the parents and teens forums and signposting to training and resources.
The Mermaids Helping is open Monday - Friday, 9AM - 9PM (times may vary on Bank Holidays)
Website - www.mermaidsuk.org.uk/
Phone - 0808 801 0400
Mind is a mental health charity which provides advice and support to empower anyone experiencing a mental health problem. They campaign to improve services, raise awareness and promote understanding.
They can have a wide range of resources, tools, contacts and guides to support parents, carers, teachers or other staff with any mental health concerns they have, as well as a full range of information available for children and young people themselves.
Mind primarily support secondary age children and young people aged 11-19.
Telephone: 020 8519 2122
MindEd provides completely free, completely open access, online education, available on tablets, phone or computers - bite-sized chunks of 'e-learning', to help adults to support well-being and identify, understand and support children and young people with mental health issues.
Website - www.minded.org.uk
Minds Ahead works with teachers, school leaders and other educational professionals to secure system wide change that benefits all schools, (whether Primary, Secondary or otherwise) by inspiring, empowering and enabling leadership at all levels.
They provide a range of activities, including School Mental Health training, teacher training, self-assessment tools and speeches.
Website - www.mindsahead.org.uk
Contact - www.mindsahead.org.uk/get-in-touch/
'Mrs Tickly Toes' is a specialist reflexology service based in Derby for Babies, Children & Adults, with dedicated programmes available for all ages.
Reflexology is a wonderful holistic therapy that can be used to balance the body and promote the body to heal itself. Reflexes on the feet or hands, which mirror parts of the body, are gently stimulated during a treatment. It is commonly used to help with; Relaxation, Release of tension, Improved sleep, Improved mood and Overall wellbeing.
Beginning with an initial consultation, a complete treatment plan will be designed and made bespoke for you.
Mrs Tickly Toes also offers a bespoke Schools Programme plan, aimed at Primary or Secondary Age children, which can be viewed here - www.mrsticklytoes.co.uk/schoolsprogramme
Please contact Heather Salt (Mrs Tickly Toes) for more information here:
Website - www.mrsticklytoes.co.uk (email contact form on the site)
Phone - 07793 535 852
Papyrus is a national charity dedicated to the prevention of young suicide. They exist to reduce the number of young people who take their own lives by shattering the stigma around suicide and equipping young people and their communities with the skills to recognise and respond to suicidal behaviour.
Papyrus provide a confidential support and advice service for young people (Primary, Secondary or otherwise) who are struggling with thoughts of suicide, or for anyone worried about a young person. Papyrus also engage communities and volunteers in suicide prevention projects and deliver training programmes to individuals and groups. This includes equipping local councils, healthcare professionals and school staff (teachers, school managers/leaders) with suicide prevention skills.
Website - papyrus-uk.org
Phone - 0800 068 41 41 (Text - 0778 620 9697)
Email - PAT@papyrus-uk.org
Public Health Nurses are qualified nurses who have completed specialist training in public health for children, young people and families. They usually specialise in either health visiting or school nursing. The School Nursing Service works with school-aged children, their parents/carers, other health professionals, education staff and other agencies to promote the health and well-being of children and enable them to reach their full potential. The School Nursing team is made up of specialist public health nurses, community staff nurses, and assistant practitioners.
Qwell is a free online Mental Health and Wellbeing resource for parents and carers of young people under the age of 18 that requires no formal referral, instead only requiring the user to set up an account on the website. Available 365 days of the year via mobile, tablet and desktop devices from 12 noon to 10pm Monday-Friday and 6pm-10pm at weekends, the service provides access to accredited counselling support, peer support via online forums and relevant articles detailing a variety of topics.
Adults accessing Qwell can do so without the waiting lists or thresholds often associated with traditional services. They can join online peer support communities, access self-help materials or engage in drop-in or booked one-to-one online chat sessions with our experienced counselors.
Qwell works in partnership with traditional community health providers and provides links and pathways to traditional and specialist face-to-face services.
Website - www.qwell.io
Relax Kids Derby is an emotional health and wellbeing service which uses research-based calming and relaxation techniques alongside positive psychology (positivity, acceptance, gratitude, resilience and compassion) to help support children's emotional health and wellbeing, help them create a positive self-image and build self-esteem. Sessions are designed to support children and young people in managing stress and anxiety, improve sleep, improve focus and concentration, teach emotional literacy and self-regulation skills. Relax Kids Derby offers one to one sessions, workshops, regular school sessions, after school clubs and staff wellbeing for pre-schools, primary schools and secondary schools (including SEN), and families.
Website - www.relaxkids.com
Facebook - relaxkidsderby
Phone - 07502428987
Email - email@example.com
SafeSpeak is a confidential service run by Relate for children and young people. SafeSpeak offer a safe place to talk to a specialist counsellor about anything that’s worrying children and young people aged 5-18 years.
They also operate a LiveChat service for those who prefer chatting online or can't attend face-to-face.
**Please be aware that SafeSpeak is now a paid for service**
Website - SafeSpeak
Phone - 01332 349117
Samaritans is a national charity dedicated to reducing feelings of isolation and disconnection that can lead to suicide. Samaritans operate a free helpline, email service, and branches designed to provide support 24/7.
Samaritans has also produced resources providing information about the emotional health of young people aged 16-24, covering the latter stages of Secondary School and after. Information can be found here.
Website - www.samaritans.org
Phone - 116 123
Email - firstname.lastname@example.org
Stem4 is a charity that promotes positive mental health in teenagers (Secondary) and those who support them including their families and carers, education professionals, as well as school nurses and GPs through the provision of mental health education, resilience strategies and early intervention.
This is primarily provided digitally through our innovative education programme, pioneering mental health apps, clinically-informed website and mental health conferences that contribute to helping young people and those around them flourish.
Stem4 primarily helps with issues surrounding Anxiety, Depression, Self-Harm, Eating Disorders and Addiction.
Website - https://stem4.org.uk/
STePS is the Derby City team for autism.
On the linked webpage you will find out about autism and what support is available from the local offer for your child or young adult.
There is a directory of services to browse which is useful to find out about things to do, childcare and education.
Website - STePS (DCC Local Offer)
Phone - 01332 641 400
If you are a parent/carer or professional who's responsible for a child or young person with special educational needs, then Sunshine Suppport are there to help. They provide independent information, advice and support to parents/carers and professionals of children and young people with special educational needs (SEN, SEND).
The provision includes access to independent SEND professionals whose specialisms cannot usually be provided through local government and health authorities.
Website - www.sunshine-support.org
Contact - www.sunshine-support.org/contact
Talktime is a child-focused early intervention support service working with Primary and Secondary school children (between the ages of 4 and 18) and their families, where the children are unhappy or emotionally distressed. Operated by Action for Children, referrals may include: Loss, Self-Harm, Bullying, Friendship Issues or children who have witnessed domestic violence.
Information (PDF) - 'Talk Time' - (Action for Children)
Phone - 01246 277422
The Autism Education Trust (AET) is dedicated to coordinating, supporting and promoting effective education practice for all children and young people on the autism spectrum. The AET website provides tailored advice and resources for professionals, parents, carers and children and young people with autism. The trust is funded by the Department of Education (DfE) and was founded by Ambitious about Autism (formerly TreeHouse), The Council for Disabled Children (CDC) and The National Autistic Society (NAS).
The Behaviour Support Service can provide advice and consultancy to all staff to enhance their knowledge, understanding and skills to meet pupil’s diverse social, emotional and mental health (SEMH) needs. We provide bespoke training in a range of universal and targeted interventions, including:
- how to access the needs of children with SEMH in your school
- emotional regulation and de-escalation
- social skills interventions
- peer mentoring
For further information, please speak to your Behaviour Support Teacher, or:
Tel: 01332 831 316/01246 207 709
The Children's Society is a national charity in the UK which help with a wide-range of concerns and issues which apply to Children and Young People.
As a key part of this, they work with the most vulnerable Children and Young People in society to ensure that they have the support they need. They operate support services for Children and Young People across a wide spectrum, including those that have been subjected to sexual exploitation or trafficking, or those who are in need of other more general therapeutic services.
The Children's Society has specific resources to support the Emotional and Mental Health of Children and Young People in Primary and Secondary situations.
Website - www.childrenssociety.org.uk/
Email - email@example.com
Phone - 0300 303 7000
How inclusive is your school?
The IQM scheme will allow you to explore all aspects of education within the school and collate the information into a coherent holistic story.
If your school is interested in obtaining the IQM Inclusive School Award or you wish to talk to a member of the IQM team please get in touch.
The Mental Health Foundation is a UK charity with prevention at the heart of everything they do - they aim to find and address the sources of mental health problems.
The Mental Health Foundation is a charity specialising in research and policy development, with a focus on preventing mental health problems.
They have a range of helpful guides, tips, hints and strategies to help people manage and look after their own mental health. These include informative podcasts, stories and testimonials, and general mental health advice.
Website - www.mentalhealth.org.uk \ www.mentalhealth.org.uk/your-mental-health
Phone - +44 (0)20 7803 1100
The Mix provides a range of free expert and peer-to-peer support for Young People under 25 so they can make informed decisions about their physical and mental health. Under 25's can access counselling, digital and phone-based services.
Website - www.themix.org.uk
Phone - 0800 808 4994
The mission of the PSHE association is to raise the status, quality and impact of Personal, Social, Health and Economic (PSHE) education and enable high-quality PSHE education teaching and learning for all children and young people. This encapsulates early years, primary, secondary and sixth, from Key Stage 1 to Key Stage 5.
They provide teachers and practitioners with:
- Dedicated advice, training and support by phone, email and face-to-face.
- The latest news via regular email and social media updates. These cover the latest curriculum developments, new resources, upcoming events, CPD opportunities and changes to policy and legislation.
- Access to an ever-growing library of downloadable resources including schemes of work, self-review tools and guidance on writing school policies. We produce resources ourselves and quality assure resources developed by others.
- Access to high-quality CPD workshops and conferences.
- The chance to join a community of over 30,000 professionals in a growing and influential professional movement, working together to ensure that all children and young people experience high-quality PSHE education.
- Opportunities to play an active part in developing and promoting PSHE teaching and policy, for example through piloting new guidance and informing national policy development.
The mental health section of the World Health Organisation (WHO) website is a great place for teachers, practitioners, parents or other educational professionals to research the policies and services concerning mental health on the widest possible scale.
The website has a number of good resources including fact files, videos, policy documents and academic research to improve anyone's knowledge of mental and emotional health.
Website - www.who.int/mental_health
Young Minds works closely with young people and their families to campaign on issues which impact on young people's mental health.
They operate a range of services including a helpline offering free advice and support to any adult who's worried about the behavior or mental health of a young person.
Young Minds also offers training and consultancy to professional who with children - including teachers, doctors, and mental health services.
Website - youngminds.org.uk
Phone - 0808 802 5544
YouthinMind is a collection of psychologists, educators, and experts in IT. Their aim is to promote the psychological well-being of people everywhere through the provision of information, assessment, treatment and research.
They offer the Strengths and Difficulties Questionnaire (SDQ), and the Development and Well-Being Assessment (DAWBA) to aid in assessing youth mental health.
Website - youthinmind.com